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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Organisational goals and objectives may include: | budgetary and business targets client requirements continuous improvement professional development goals reporting deadlines team and individual learning goals. |
Social and cultural differences may be expressed in: | beliefs, values or practices conventions of gender or sexuality cultural stereotypes dress food or diet language religious and spiritual observances social conventions traditional practices and observations. |
Relevant personsmay include: | clients other colleagues supervisor team leader team members technical specialists. |
Organisational requirementsmay relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information. |
Assignment instructionsmay relate to: | assignment objectives and timeframes back-up client identification and information details communication equipment and procedures instructions from client, supervisor or colleagues legislative requirements relating to work tasks OHS including use of personal protective equipment resource and equipment needs site layout including access points use of force use of workplace documentation verbal and non-verbal reporting work schedules including budget work tasks and procedures. |
Work tasksmay involve: | control of access to and exit from premises control room operation crowd control escort of people and property operation, installation and storage of security equipment screening or inspection of property and people security monitoring or guarding of premises. |
Relevant informationmay relate to: | changed work arrangements client needs handover notes or reports incidents location of team members positive or negative feedback potential risks, hazards or changing safety requirements resource or equipment availability and instructions status of work tasks team goals, objectives and tasks. |
Communication skillsmay include: | active listening comprehension note-taking positive body language questioning reading accurately speaking clearly summarising writing. |
Communication proceduresmay include: | abbreviations call codes call signs use of phonetic alphabet written or verbal reporting. |
Communication equipmentmay include: | mobile telephones pager portable or mounted two-way radio. |
Assistancemay involve: | explaining or clarifying issues or tasks problem solving providing back-up support providing encouragement providing feedback to another team member taking on extra tasks. |
Occupational Health and Safety (OHS) requirementsmay relate to: | identifying hazards or risks safety of self and others. |
Professional development opportunitiesmay include: | career planning or development internal or external training provision participating in formal or informal learning programs performance appraisals personal study quality assurance assessments and recommendations Recognition of Prior Learning assessment work experience or exchange opportunities workplace coaching, mentoring or supervision workplace skills assessment. |
Feedbackmay be sought from: | comments from supervisors, colleagues or clients formal or informal performance appraisals personal reflection workplace assessment. |